Refund Policy

Overview

At SMP Repairs, we are committed to delivering top-quality technology and exceptional service.

If your purchase does not meet your expectations, we’re here to make things right with a simple and transparent refund process.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be submitted within 30 days of receiving the item.
• A valid proof of purchase (order number or receipt) is required.

Please note that products showing signs of damage caused by misuse, modification, or mishandling are not eligible for refund or replacement.

Non-Returnable Items

For hygiene and security reasons, the following products cannot be returned or refunded:

• Earphones, headphones, or wearable devices that have been opened.
• Digital products, software licenses, or downloadable content.
• Gift cards or promotional items.